Customer Service Week, a global event that highlights the value of customer service and the service staff who strive every day to make service promises live, provides an opportune time to concede that the elusive "perfect customer experience" is challenging to achieve, says Cornelia Van Heerden, Chief Customer Services Officer at MTN.

As the South African creator economy continues its meteoric rise, there is a need for a set of guiding principles that promote ethical and transparent practices. In response to this growing demand, the Interactive Advertising Bureau South Africa (IAB SA) has announced the launch of the South African Content Creator Charter.

With the demands of modern life accelerating, customers want answers now, not later, says Jacqueline van Rooijen, Business Growth Consultant and Director at Ycagel. 

PepsiCo Design and Innovation has been awarded the title of 2024 Red Dot: Agency of the Year. The title recognises agencies that consistently demonstrate innovative thinking, creativity and a strong commitment to excellence in design. 

The annual Sunday Times GenNext Survey has announced its 2024 finalists. Now in its 20^th year, the survey is conducted by Yellowwood and is considered to be the leading barometer of what South Africa's youth find on-trend and aspirational. 

Brave Group South Africa, an advertising holding company, has announced that its AI-powered marketing process has led to the company winning five awards in the 2024 New Generation Social & Digital Media Awards.

New research conducted by Africa No Filter and strategic advisory firm Africa Practice reveals that African nations pay USD$4.2-billion dollars on debt servicing alone. 

Jacaranda FM's breakfast show, Breakfast with Martin Bester, has recently touched down in Cape Town for a special live broadcast that had Capetonians buzzing. Martin Bester and Philicity Reeken brought their signature energy to Cape Town, creating a memorable morning filled with laughter, engaging conversations and a few surprises along the way.

The African Public Relations Association (APRA), in collaboration with the Public Relations and Communications Association (PRCA) Africa, has announced the launch of the fourth annual study in their third year of partnership. The 2024 research, carried out by Reputation Matters, focuses on the evolving landscape of PR and Communications practice across Africa.

The non-profit organisations MES (Mould Empower Serve) and Jozi My Jozi have united to raise awareness and drive systemic solutions for homelessness in Johannesburg. As urban centres continue to grapple with the issue, these two organisations are working to create lasting, impactful change that transforms the lives of vulnerable individuals in the inner city.